While attending the Agile Coaching Institute’s Coaching Agile Teams class a while back the instructors read this poem to the class. It served as a powerful reminder that as an agile coach, or a scrum master/team coach, we must see people and teams as naturally creative, resourceful, and whole if we want to empower them to grow and move forward. As a coach I must be a servant to those I coach. I’m not here to be better than them or to have all the answers. I’m here to serve them in their quest for greatness.
It’s often a first reaction to want to jump in and fix things and fix people. It’s so easy to have all the answers. It’s empowering to play the super hero. But the real power is in allowing people to identify their own solutions. The real power is in self restraint and waiting for people to grow and change on their own. The real power is in stepping back so other people’s greatness can shine forth.
This poem serves as a daily reminder that it is impossible to both be a fixer and a servant to others.
A fixer has the illusion of being casual.
A server knows he or she is being used
in the service of something greater,
We fix something specific.
We serve always the something:
wholeness and the mystery of life.
Fixing and helping are the work of ego.
Serving is the work of the soul.
When you help, you see life as weak.
When you fix, you see life as broken.
When you serve, you see life as whole.
Fixing and helping may cure.
When I help, I feel satisfaction.
When I serve, I feel gratitude.
Fixing is a form of judgment.
Serving is a form of connection.